Do I need to call and confirm my tour?
If you have booked online through our website and have received a confirmation email, this will suffice, there is no need to ring and confirm. You should just ensure you are at the meeting point on time. Meeting points and times are specified on the vouchers.
Is it necessary to bring my confirmation voucher with me?
Yes it is necessary for you to bring your confirmation voucher.
Is an advanced booking necessary or can I just show up at the meeting point?
We strongly advise against arriving at the meeting point without a booking as we cannot guarantee that there will be space left on the tour. Our guides are unable to accept payment for tours so any bookings made on the spot will still need to be processed over the phone with payment by credit card.
How far in advance should I book my tour?
We suggest that you book your tour at least a couple of weeks in advance to ensure that you get a space on your preferred tour and date.
Do you have reduced rates for children?
We do offer reduced rates for children on most of our tours, although the amount varies from tour to tour. When you are making a booking please note that the rate per child is displayed under the adult rate.
What is the minimum number of participants?
The minimum number of participants is 2 persons.
Is your website secure enough for me to pay online?
Our website is completely secure. You should not encounter any problems when paying online.
Is there a dress code for entering the churches featured in the tours?
It necessary to cover your shoulders and knees when entering churches or the Vatican Museums.
I have made a reservation but have not yet received a confirmation voucher / I have sent an inquiry to email address but have not received a response. How do I contact your office?
Roma Slow Tour appreciates the time you have taken to email us. Please check your junk email in case an email reply has been sent to you. If not, please call our Customer Care team at +39 3290442190.
What is your cancellation policy?
On tours cancelled more than 72 hours before the scheduled departure time, we are happy to offer our customers a full refund minus a 5% credit card fee. For tours cancelled less than 72 hours before scheduled departure time, we are unable to offer refunds. Instead we suggest that customers reschedule their tour for another time more convenient for them. Changes made to bookings within the 72 hour window will be subject to rebooking fees to cover the cost of tickets purchased, transport, guide rescheduling, headsets and administration. To cancel or change your booking, please contact our Customer Care team by phone or email. If you have booked your tour through a third party distributor, please contact them directly to cancel or rebook your tour.